Best way to get help
What to send
- Product name: Synapse or Snappy.
- Short summary of the issue.
- What you expected to happen.
- What actually happened.
- Browser or OS details when relevant.
- Screenshots or screen recordings when helpful.
Support
Need help with Synapse Tools?
For product questions, bug reports, store issues, or release inquiries, email support@synapsetools.co. Include the product name, a short summary, and steps to reproduce if something broke.
Common support categories
Typical requests
- Chrome Web Store install or update issues.
- Synapse prompt library or sidebar behavior questions.
- Connected feature setup (Google, GitHub, Obsidian).
- Feature requests and roadmap suggestions.
- Snappy release interest or distribution questions.
Security issues
If your report is security-sensitive
Email support@synapsetools.co with subject line Security Report and include enough detail to reproduce or assess the issue. See the security page for disclosure guidance.