Product support
Bug reports and usage questions.
Email the product name, short summary, expected behavior, actual behavior, and screenshots if useful.
Support
Support without the runaround.
For product questions, bug reports, Chrome Web Store issues, desktop app licenses, sales, partnerships, or security reports, email support@synapsetools.co with the product, summary, and useful context.
01Product
Synapse, Snappy, Focal, or Switcher
02What happened
Expected vs. actual behavior
03Context
App version, Windows version, and screenshots
Sales and partnerships
Reviews, teams, and partnerships.
Use a direct subject line and include what outcome you want: review, partnership, team use, or early access.
Security
Sensitive issues go through responsible disclosure.
Email with subject Security Report, include impact, reproduction steps, and avoid public disclosure until reviewed.
Fastest next step
Need help with a purchase or activation?
Send the product name and checkout email or receipt reference. Never send card details. Snappy, Focal, and Switcher each include a three-day full trial, then require their own paid license.